Support

Get Help When You Need It — Fast, Clear, and Reliable

We understand that when something isn't working, time matters.

Our support team is here to help you resolve issues, answer questions, and ensure your experience with Eyeroxa is smooth and productive.

Whether you're setting up tracking, analyzing data, or troubleshooting a technical issue, we provide practical assistance you can rely on.

Our goal is simple:

Help you solve problems quickly and keep your platform running without disruption.

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How We Can Help

Practical Support for Real‑World Scenarios

You can contact our support team for assistance with:

account setup & configuration
tracking installation
dashboard usage
data accuracy questions
performance issues
billing & subscription inquiries
feature guidance
technical troubleshooting
integration support
implementation help

If you're unsure whether your issue qualifies, contact us anyway — we'll guide you in the right direction.

Before You Submit

Try These Quick Solutions First

Many issues can be resolved quickly using self‑service resources. We recommend checking:

Documentation

Setup guides

Troubleshooting articles

FAQ section

Help center resources

These resources provide step‑by‑step instructions for common tasks and issues. If the problem persists, our team is ready to help.

Support Response Times

We Respond Quickly and Transparently

Standard Support

RESPONSE TIME:

Within one business day

Priority Support

FOR ADVANCED PLANS

RESPONSE TIME:

Faster response and prioritized handling

Critical Issues

OUTAGES & DATA LOSS

RESPONSE TIME:

Immediate investigation

What Happens After You Submit

A Clear and Predictable Support Process

Request Received

Your request is logged and assigned to a support specialist.

Issue Review

We analyze the details and identify the root cause.

Solution Provided

We provide clear instructions or resolve the issue directly.

Follow‑Up

We confirm the issue is resolved and your system works correctly.

Submit a Support Request

Please complete the form below with as much detail as possible. Detailed information helps us resolve your request faster.

Contact Information

Full Name *

Email Address *

Company / Organization

Account Email (if different)

Request Details

Support Category *

Priority Level *

Subject *

Description *

Please describe what happened, what you expected, when it started, and steps taken.

Technical Information (Optional)

Website or Application URL

Browser

Operating System

Click to upload or drag and drop

Screenshots, logs, or error messages (up to 10 files, max 10MB each)

Receive Updates by Email — Notify me when the issue status changes I confirm that the information provided is accurate and relevant to my request. *

Emergency Support

For Urgent Issues Requiring Immediate Attention

If you are experiencing a critical issue that affects system availability or data integrity, please indicate Critical Priority in the form.

Examples include:

platform outage
tracking failure
data loss
security incident
system crash

These requests are handled with the highest priority.

Our Commitment

Reliable Support You Can Trust

We are committed to providing:

fast response times
accurate solutions
clear communication
professional service
continuous improvement

"Support is not just about fixing problems. It is about ensuring your success."

Still Need Help?

Submit a request and our team will respond as quickly as possible.